At TNGMF.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to assist you with a straightforward refund process.
Eligibility for Refunds
- Items must be returned within 30 days from the date of purchase.
- Products must be unused, in their original condition, and include all packaging, tags, and accessories.
- Proof of purchase (e.g., receipt or order confirmation) is required to process your refund.
Non-Refundable Items
- Gift cards or vouchers.
- Digital products or downloadable content.
- Clearance or final sale items.
Refund Process
- Submit a Request: Contact our customer support team at [your email/contact form] with your order details and reason for return.
- Approval: Once your request is approved, we will provide return instructions and a shipping address.
- Return the Item: Ship the product back to us using a trackable shipping service. Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.
- Refund Confirmation: After inspecting the returned item, we will notify you about the approval or rejection of your refund.
- Refund Method: Approved refunds will be processed to your original payment method within 5-10 business days.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will provide a replacement or a full refund, including return shipping costs, as applicable.